
Service Design: Group Project
Group Project: Alexandra Hammarskjold and Kelly Tsao
2017

My group of three took on the topic of mental health in rural communities and delved into understanding the territory, its challenges and how we might create a service that can effectively support an audience we target. We explored methods at each stage of the process and develop a final design project. We partner with the Center for Clinical Excellence at BJC and were able to work along side them, learn from their work, and explore ideas with them.
Project Overview

Research
BJC, Farmington BJC Clinic, and Farmington Clubhouse
Synthesis


Personas
The supporter changed from someone who is married, to a friend of the individual who needs help. A friend is the perfect supporter, because they are involved, but not too much.

Storyboard

Design
Website

Cards

Stickers

Final Cards: Supporter Set